FAQ

How do I make an order? - Just click on the product or collection of your choice, click the 'NEED IT' button to add it to your candy cart and this will show up in the right hand corner of the website.

Click 'checkout' to start the process of payment seletion.

You can now leave special instructions or change the quantity you need.

Next click 'CHECKOUT' to be take to the payment page. Make sure you tick that you agree with the Terms and Conditions.

to fill out your credit card details to pay for your chosen items. We also have a bank transfer option which will take longer as we have to wait for the payment to clear, please follow the instructions in the checkout cart.

Choose a Shipping option and enter any Discount codes or gift cards you may have.

Finally Choose a Payment Option from Credit Card, Paypal, Poli Internet Transfer or Bank Deposit and then push "Complete Order." You will be notified via email with an attached pdf receipt.

How do I pay for my order? Is it safe to use my credit card? - When you checkout you are directed to eWay secure payment gateway where you can enter your details safely. You can also now select if you would like to pay by Poli Bank Transfer or Manual Bank Deposit, if you do not have a credit card, Paypal Account or Debit Plus Card.

Payment Options - On checkout you can either opt to pay by Credit Card (Visa or Mastercard, (we do not currently accept American Express.) You can also choose from Poli Bank Transfer (which signs you into your internet banking) or a Manual Bank Deposit. Credit Card, Paypal and Poli Transfer transactions are processed immediately and in most cases your order will be shipped on the same or next working day. (Except on Weekends or Public Holidays.) If you opt to pay by Manual Bank Deposit your order will be shipped once the payment clears, which generally happens overnight, but in some cases (public holidays etc) this may take longer.

If you forgot to grab the bank details from the checkout please deposit orders into the account below. Please ensure you include your order number (i.e. #1234) as a reference when depositing. Your order number can be found in the order confirmation you receive by email. 

Bank Details: BNZ 02 1256 0074809 00

How much does shipping cost? - Checkout has all the delivery options currently available including our standard north island flat rate of $4.90 and South Island flat rate of $6.90. Rural deliveries come at an extra cost listed currently at North Island $7.90 and South Island $9.90. Please email Garrick at garrick@candyrush.co.nz if you would like to enquire about Saturday, Urgent Delivery or International Shipping.

Shipping is always free within New Zealand on any order that comes to a total of $49+

I'm after a certain product can you order it in for me? - We might already have a product you're interested in coming so please contact us and we'll see if we can help you out! Otherwise use our fb page: Candy Rush to stay up to date or make any suggestions, the more support a product has, the harder we try to get it in.

What if my order is wrong, lost or damaged? - We will always do our best to make sure our customers are happy. Please see check out our Terms page or contact us to discuss any problems directly, please email garrick@candyrush.co.nz 

We treat every enquiry different, depending on the situation. 

I have a food allergy, how do I find out the ingredients in one of your products sold? - If a product is listed on the website as Nut Free, Gluten Free, Caffeine Free, Sugar Free, Diary Free, Gelatin Free or Fat Free, it is because it is on the outside packaging of the product itself. Please contact us for specific product information if it is not listed in the product description or you cant' read the product image and we will help you. We would suggest searching the internet if you are unsure about a product before you buy and more importantly, before consuming.

How long will my order take to arrive? - Orders will arrive between 1- 5 days depending on the payment method and delivery option you choose and the day your ordered. (Currently there are no weekend courier runs, so if you order Thursday night or Friday your order will most likely arrive Monday.) To have the best possible chance of getting your parcel overnight please have your order in before 2pm daily, so it can make the last courier pick up for the day, which is at 4pm. We try our very best, working late and past our normal operation hours to get all packages sent off asap. Please check your track and trace first and give your parcel 5 working days before contacting us about your order. (In case it was made on a Thursday but doesn't arrive until the Monday or Tuesday if in a rural area.) Rural packages usually take 1 extra day. Here are our shipping rates:

Shipping Rates

A product is 'Currently Out of Stock' or Disappeared from the site. How long until it's available again? - Most items will be back in stock within two weeks others could be up to a month or 2 depending on the date of the next shipment. But they could also be able to be put back into stock immediately. If you are after something in particular, please contact us straight away or Facebook message us @ Candy Rush :)

What's the difference between an 'expiration date' and a 'best before date? - An 'expiration date' is the date after which the product is of no use, whereas the 'best before date' indicates the date before the product gives its original flavour. Therefore it is still safe to consume products after this 'best before' date. Things like chocolate last years.

Our Policy on Best Before Dates - We stock short shelf life items - the dates are always listed so please check before you buy. Some items may include, but are not limited to: Hostess Twinkies, HoHos, Zingers, Cupcakes, Snoballs and Ding Dongs, certain flavours of chips and other products. Once you buy them, they are not returnable, since the information is in the products description for you to see. This is why the choice is yours if you want them. Best by dates are put on by the manufacturers to advise you that the product is still good, but quality may decline. So please think about it before you buy if you are unsure, we want your buying experience to be a good one! For those of you who love a great deal check out our dated but delicious items when in stock.

Do you wholesale? No sorry, we do not currently wholesale.

Will you sell a product that I wholesale? Please email us.

My question isn't answered here, what should I do now? - Simply Contact us, we'd love to help you out. 

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